Refund policy

Refund and Return Policy
Luscious Candles

We at Luxury Candles strive to provide you with high-quality, hand-crafted candles to enhance your home or gifting experience. Your satisfaction is our priority, and we’re here to ensure your shopping experience is exceptional.

Refunds and Returns

Eligibility for Returns

  • Products can be returned within 30 days of purchase for a refund or exchange.
  • To be eligible for a return, the item must be:
    • Unused and in the same condition as when you received it.
    • In the original packaging.

Non-Returnable Items

  • Used candles or those that show signs of damage or burning.
  • Sale items or gift cards.

Defective or Damaged Products

  • If your candle arrives damaged or defective, please notify us within 7 days of delivery.
  • Send an email to support@lusciouscandles.com.au with a photo of the damage, your order number, and any relevant details.
  • We will arrange for a replacement or issue a refund.

Process for Returns

  1. Contact Us: Email support@lusciouscandles.com.au with your order details and reason for the return.
  2. Return Authorization: We will provide you with instructions for sending your item back.
  3. Shipping Costs:
    • If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
    • For other returns, the customer is responsible for shipping costs.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 7–10 business days.

Exchanges

  • Exchanges are allowed for items of the same value.
  • Contact support@lusciouscandles.com.au to initiate an exchange.

Contact Us
For any questions or concerns about our refund and return policy, reach out to us at info@lusciouscandles.com.au.

We appreciate your business and are committed to making every candle purchase a delightful experience!